Return & Refund Policy
Our Promise To You When Buying From Our Shop
We want you to be fully confident each and every time you order at Slofoodgroup. If you are not fully satisfied with any part of your purchase or order, let us know. Our customer service team will work with you to understand your concerns and offer solutions to make it right if the issue is a result of a defect or internal error. We dedicated to providing the absolute best in class for products and service and we would love to earn your business.
General Return Policy for Herbs, Spices, and Dried Products:
If you are unhappy with a product purchased from SloFoodGroup Spice Company for any reason, please notify us within 30 days. We will replace the product or provide a full refund for the purchase price to your original payment method within 48 hours of your return, excluding weekends and holidays. SloFoodGroup will also cover the shipping cost to return the items to us. All returns must meet the following conditions:
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Unused and Unopened Products: Returns must be unused, unopened, and received in good order.
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Opened but Unused Products: If a product has been opened but remains unused, a refund will be issued upon inspection and proper disposal of the returned item. The product must still be returned to us for inspection and disposal.
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Custom Orders: Returns are not accepted for custom orders, including custom packaging.
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Improper Handling or Storage: Returns cannot be accepted beyond the 30-day period due to potential improper handling or storage. Please store your products with care to maintain their quality.
To prevent fraudulent activity, any report of an item ordered in error must be validated by returning the product in its original, unopened condition. Products reported as ordered in error but subsequently opened will not qualify for refunds or replacements. This ensures compliance with our policy and protects against misuse. Additionally, if a customer initially agrees to the customer error policy and associated fees but later opens the product and claims dissatisfaction to avoid the fee, this will void the refund or replacement eligibility entirely. Such actions are considered a violation of our return policy.
Return Policy for Fresh Truffles and Perishable Products:
Fresh truffles are not eligible for the 30-day return policy, and all sales of fresh truffles are final. If there is any damage or issue with a fresh truffle order, it must be reported within 24 hours of delivery. Returns for fresh truffles must adhere to the following conditions:
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Return Timing: Any approved return for fresh truffles must be initiated and shipped back to us within 24 hours of delivery.
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Condition: Truffles must be returned in good order, including proper chilling and packaging as originally delivered.
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Failure to Return Properly: Returns that are not shipped within the 24-hour timeframe or are improperly packaged will void eligibility for refunds or replacements.
Returns for Non-Damaged or Non-Defective Items:
For items returned due to customer errors—such as incorrect shipping addresses, ordering the wrong item, ordering excessive quantities, or canceling orders or subscriptions after they have processed or shipped—SloFoodGroup reserves the right to charge the following fees:
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Processing and Restocking Fee: Up to $50.00 or 3.5% of the item’s value, plus shipping costs. These fees cover costs associated with returning, restocking, and processing the item, as well as credit card fees.
Additional Terms:
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Replacement Items: If a replacement is issued but the original item is not returned as required, SloFoodGroup LLC reserves the right to charge, bill, or pursue legal remedies to recover the cost of the unreturned product.
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Policy Enforcement: Refund requests outside of the stated return period will not be honored.
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Fraud Prevention: Any attempts to circumvent the return policy, including agreeing to customer error fees and later opening the product to claim dissatisfaction, will result in voided eligibility for refunds or replacements.
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Policy Modifications: SloFoodGroup LLC reserves the right to change, modify, or update these policies at any time. Any changes will be clearly communicated through updates to our website or other appropriate channels. Continued use of our services following such updates constitutes agreement to the modified terms.
Thank you for understanding and adhering to our return policies. We value your business and are committed to providing exceptional service while maintaining fairness and quality assurance in all transactions.
How to arrange a return or replacement
Just reach out. If you need help arranging a return please contact our customer care by emailing us or calling us at our toll free number 1 (888) 992 0141 or 1 (941) 953 1493 for domestic returns, we will happily assist in making all necessary arrangements. Emails will be responded to in three business days or less. For further questions regard your order, shipping or product related questions, please see our frequently asked questions page.
Returns can also be processed through our self-service return portal below if purchased the item within 30 days and the product is unopened.