Common questions and Slofoodgroup practices, procurement, policies, ordering, and more.

All orders placed with free shipping services will be processed in 48 hours or less excluding weekends and holidays.

Orders placed using flat rate priority shipping will be processed in 24 hours or less excluding weekends and holidays.

Orders placed using UPS or other elevated shipping services will be processed within 24 hours excluding weekends and holidays, as UPS do not have pick up service on the weekends.

We do use United States Postal Service first-class shipping for all domestic shipping services unless an alternative option is specifically selected at check out. For specific transit times and further information please visit the US postal service website

Standard shipping times for domestic first-class is four to five business days. Service time for this class of postal mail is not guaranteed. If you have specific needs or would like your order mailed overnight or via a different carrier, please do so at check out or contact us so we can assist in arranging. Tracking and insurance are included on all orders and specific conditions do apply for submitting lost, damaged, or missing item claims. Please see our missing item information located below. Additional shipping services are at a cost to the client and can be paid via PayPal, Visa, or MasterCard at check out.

No; we do not guarantee any shipping timeframe. Shipping fees, transit times, and shipping-related displays are purely estimates provided by carriers such as USPS, UPS, FedEX, and DHL, for international shipments.

Slofoodgroup does not collect a monthly membership fee to cover or subsidize these enhanced shipping costs and all costs are paid solely to the carrier for their services. If you want a guaranteed delivery date, please choose a carrier option that provides a service guarantee such priority mail express, UPS second day, FedEX 2nd day or otherwise.

Slofoodgroup will be happy to assist in requesting a refund from the carrier on your behalf for shipments that fall within the carrier guidelines for their service. Due to COVID-19, all service carriers have suspended their service promises until further notice.

Please refer to the links in this section for further clarification from each provider.

If your delivery date has passed and your order shows as delivered or has not arrived, please kindly send us an email and one of our team members will be more than happy to assist you.

Please allow us enough time to research your order and file the proper investigations with postal carriers so we can process and file an insurance claim on your behalf.

Additionally, we will also need a signed affidavit from you in order to process the claim from our parcel insurance carrier. For domestic shipping, 21 days must pass in order for file a claim and for proper time to be given to the postal service to deliver or locate your package.

International claims can take up to 45 days for processing but most recovery times are much shorter and your assistance is appreciated.

All orders come with a 30-day satisfaction guarantee. If you are not fully satisfied with any part of your purchase, let us know within 30 days and we will refund or replace your item.

At Slofoodgroup, our staff inspects every order prior to packing and shipment; we kindly request you do the same upon delivery or your order.

For items that are received damaged due to postal or delivery service handling, please contact immediately so we can arrange a replacement and file a claim with our parcel insurance carrier. Please include any evidence related to the delivery damage such a pictures of the package, ripped or torn boxes, etc. by emailing us here .

We do not accept returns on any special requests or personalized items.

Claims against product or merchandise that has been damaged because of misuse, neglect, or other fraudulent or altercations will not be honored. No claims will be accepted after 30 days that show evidence of prior use.

Due to the nature of our products, once delivered it is a customer's responsibility to properly store and maintain a product in their possession to preserve and maintain the overall quality and integrity of each product. For questions on how to store or maintain your product, please see our help section or send us an email. We will be happy to help. Items must be returned unopened, undamaged, and unused to be eligible for a refund.

If you are unhappy with a product that you purchased from Slofoodgroup Spice Company for any reason, simply let us know within 30 days of the delivery of this item. We will replace it or provide you with a full refund for the purchase price and cover the shipping cost to return the items to us.

We do not accept returns past 30 days of used or opened product. 

If you need help arranging a return please contact our customer care Monday - Friday 8am-4pm eastern standard time by calling us at 1 (941) 953 -1493 or by sending us an email and we will happily assist in making all necessary arrangements.

You can pay online via Credit Card, PayPal, Debit Card, and Bank Transfers. If using PayPal, you will be automatically directed to the PayPal site to enter your details, then brought back to this store after completing your order.

For regular orders, we can arrange invoices, terms subject to credit approval.

We do ship our vanilla beans, gold leaf, spices, and baking supplies to countries all over the world.

Currently we offer customers the following shipping options for internationally based orders; USPS, DHL, and UPS are our preferred shipping partners.

If you are unsure, let us know where you are, and we will confirm if we can ship to you or not. Price for shipping are a combination of weight, volume and service level. Tolls, taxes, customs fees and other duties are not indicated in the total price and may apply to international shipments.

Please check with your local customs office for any questions regarding import duties or fees in your country of destination. Estimations of shipping fees is also provided by utilizing the check out option and entering your shipping location prior to providing any financial information.

Purchasing vanilla beans by weight is the most economical choice when considering vanilla in any recipe or flavor product.

Like all agricultural commodities, vanilla's true value is that of its weight and not count per pound. When purchasing vanilla by weight, some users may not receive the amount of vanilla beans they are expecting. This is due to size and shape variables that are naturally present in vanilla crops from year to year and season to season.

Do not fret though, one pound of vanilla beans that has 80 vanilla pods that are 17+ cm in length is still the same amount of vanilla as 100 vanilla beans that are 14-15 cm in length. If you are specifically looking for a certain count of vanilla beans, we highly encourage users to purchase vanilla beans by the each.

If you are looking for the most value for dollar spent, purchasing vanilla by weight will always be your best bet. You do not have to always use a full bean in your recipes, especially for larger vanilla beans. Simply scrape the vanilla seeds from the pod and reserve for a later date in an air tight container and place the empty pod in a cup of vodka for that home made vanilla extract you have been craving.

Wholesale pricing is available on all products with minimum order requirements (MOQ). Requirements do vary based on products, availability, and current market prices.

For any wholesale related inquires for quantities not available on our website, please contact us directly with your inquiry. Please state your name, company, product of interest and quantities you are looking for. Our team will do their absolute best to assist you by providing a quote and answering any question you may have.

Yes, bulk vanilla beans are available on all of our product detail page based on current market values. If you are looking for larger quantities of bulk vanilla beans then shown on the product detail page, please send us an email for a custom quote based on your specific needs. In your email, please include your name, the company you are inquiring from, the specific type of vanilla bean (i.e. Vanilla beans from Madagascar, Tahiti, Uganda etc. ), and the grade of vanilla bean you are looking for, along with any other special requests. We will get back to you as soon as possible with a quote.

Benefits of creating a business account with Slofoodgroup are additional extended discounts on products, 30-45 day billing terms, free priority shipping, and 2nd day shipping options for orders that meet the minimum requirements.

If you enjoy our product and want to offer them in your store or retail location, please send us and email via our contact us  page and a member of our staff will be happy to discuss your needs and options available.

We do offer invoice-based billing for business customers only. In order to qualify for this service, potential clients are required to submit a credit app, tax exemption form, and meet minimum order value requirements. Other terms and conditions may apply. All accounts are subject to approval.

The subscribe and save subscription service is a reoccurring order service for customers who need or want reoccurring orders and would like to both save money and avoid the hassle of having to check out each time they need a product.

A customer's subscription can be changed, altered, paused, or canceled at anytime by logging into their customer portal or by sending a member of our friendly staff an email. We would be happy to help.

The subscribe and save subscription service is an opt-in service and, while our team can cancel your subscription, we cannot enroll you in this service. Signing up for this service is not required by any customer to purchase any goods available on our online store. If you do not need this service please do not select the subscribe and save option on the product detail page. Learn more about the subscribe and save feature here.

No, we do not offer co-op pricing. This is a sales and marketing tactic that several vanilla beans sellers have recently started to employ but these so-called "co-op" groups (which are sponsored by actual sellers) are not really co-ops in any way, shape, or form.

At best, these groups are nothing more than a controlled group or audience that participate in an open dated sale to subsidize the sellers' own overhead when importing
vanilla. Members of these co-ops own no shares, annual meetings are not held, and no bylaws govern them.

Not one of these businesses are registered as co-ops. If you are looking for a sale on vanilla beans or other spices, send us an email. We would be happy to offer you any available coupon, a quote for large orders or match any publicly disclosed or verifiable open "co-op pricing."

No need to wait months for your order, pay in advance, or take the risk of receiving inferior product simply because you got co-op pricing (it just a sale, let's admit it). Our product is in stock and ships within 24 hours with no gimmicks or tricks.

We currently offer free shipping on all orders in the USA. If you choose to upgrade your shipping method, fees will be incurred.

Under limited circumstances we are able to price match on valid offers. To make this request, please send us an email with the request and a screen shot of the valid offer. 

Yes; all returning customers can use the coupon code Repeatcustomer for 10% off any order.

Yes; we do offer co-packing solutions for customers. Send us an email to inquire about your needs.